Permanent recruitment — Dispatcher
You hire directly, on your own payroll. We find, check and present the candidates.
Sector : Warehousing and logistics · NOC 2021 14404
The job
A dispatcher assigns drivers and vehicles to deliveries, tracks routes in real time and reacts to the unexpected: breakdowns, traffic, an absent customer, a sick driver. In a transport company, they turn a list of orders into routes that can actually be driven.
Main tasks
- Assign drivers and vehicles to routes and loads
- Track vehicles by radio, phone or GPS fleet management system
- Reorganise routes when something goes wrong and notify customers
- Take drivers' hours-of-service rules into account
- Record proofs of delivery and incidents
- Pass maintenance needs on to the shop
The profile that succeeds
A good dispatcher has a mental map of the territory and remembers each customer's habits. They speak to drivers with respect, even in a rush, because a motivated fleet delivers better. They make quick decisions, write them down and inform the right people. They never push a driver past their permitted hours: compliance is part of the job, not an option.
Before you give us the mandate
- State the fleet size and type of transport (local, regional, long-haul)
- State the dispatch or fleet software used
- Describe the schedule, including evenings, weekends and on-call
Usual requirements
The role needs calm under pressure, good knowledge of the territory served, comfort with dispatch or fleet software and clear communication. Experience as a driver is often an advantage but not mandatory.
Training and certifications (official sources)
- SAAQ — Goods transport (French page)
- Inforoute FPT — Québec vocational and technical training programs
Wage in Québec and fee
| Hourly rate | Base annual salary (40 h) | Rate | Fee per hire | |
|---|---|---|---|---|
| Low | $20.25 | $42,120 | 15% | $6,318 |
| Median | $28.50 | $59,280 | 17% | $10,078 |
| High | $38.50 | $80,080 | 22% | $17,618 |
Wage source : Job Bank, NOC 14404, reference title « truck dispatcher », wages updated 2025-11-19, period 2023-2024, Labour Force Survey, read on 2026-10-30. Fees calculated with the Barème Enterpoint v1, before supplements.
Math at the median wage: $28.50 × 40 h × 52 weeks = $59,280. The hourly rate is 3.50 $/h above 25 $/h, i.e. 2 started 2 $/h band(s): 15% + 2 = 17%. $59,280 × 17% = $10,078 (minimum $2,500 per hire).
Wages by region (Job Bank)
| Region | Low | Median | High |
|---|---|---|---|
| Montréal | $20.25 | $28.50 | $38.50 |
| Montérégie | $20.25 | $26.00 | $34.87 |
| Capitale-Nationale | $19.30 | $28.85 | $40.53 |
| Laval* | $21.22 | $28.85 | $38.52 |
* Statistics Canada small-area estimate, 2024 period. Other figures: same source and period as the provincial table. Same source page.
What we check
We check the type of fleet managed (number of vehicles, long-haul or local), the software used, knowledge of hours-of-service rules, and references with consent.
Timeline: depending on the role, usually a few weeks.
How we work
- You sign the agreement online and complete the Job Order (role, wage, shifts, requirements).
- We search and shortlist, then check experience, required certifications and references with consent.
- We present the shortlisted candidates with a written summary; you run your interviews and tests.
- You hire directly. Our fee is only due if you hire, and the 90-day guarantee starts on the start date.
Interview tips for the employer
- Scenario: a truck breaks down with three urgent deliveries on board; what do they do?
- Ask how they handle a driver approaching their hours limit
- Ask which software they used and what they actually did in it
Frequently asked questions
Does a dispatcher need a class 1 or 3 licence?
No, unless you also ask them to drive. Say so in the Job Order.
Do you recruit dispatchers for evening and weekend shifts?
Yes; schedules are written in the Job Order and checked with the candidate.
Where are the hours-of-service rules?
On the official SAAQ website, goods transport section; we don't summarise them for you.
Does the candidate pay anything?
No. Candidates never pay.
Related roles
Cities where we recruit this role
Our terms
From 15% of base annual salary. +1 point per 2 $/h band above 25 $/h. Nothing to pay unless you hire. No fees for candidates.
90-day replacement guarantee (180 days with the supplement). If no replacement is presented within 10 business days, a 50% credit. Payment by direct deposit only, within 15 days of the start date.