Complaints procedure

Last updated: October 30, 2026 · Version 1.0 · Document no. 70

1. Make a complaint

Write to entrepontsmontreal@gmail.com with the subject "Complaint", describing the facts and what you are asking for. Written acknowledgement within 1 business day.

2. Handling

Management reviews the complaint and answers in writing within 30 days. If the complaint is about personal information and the answer does not satisfy you, you can contact the Commission d’accès à l’information.

Questions: entrepontsmontreal@gmail.com · Written answer within 1 business day. See also the Trust centre and the legal documents.