Permanent recruitment — Customer service representative
You hire directly, on your own payroll. We find, check and present candidates. Nothing to pay unless you hire.
Sector: Customer service and sales · NOC 2021 64409
The role
Main duties
- Answer customers by phone, email or chat
- Process orders, returns and complaints
- Log interactions in the system
- Route to the right department
Usual requirements
High school diploma; excellent French, English often requested.
Training and certification (official sources)
Wages in Québec and fee
| Hourly | Annual base salary (40 h) | Rate | Fee per hire | |
|---|---|---|---|---|
| Low | $16.60 | $34,528 | 15% | $5,179 |
| Median | $24.10 | $50,128 | 15% | $7,519 |
| High | $34.61 | $71,989 | 20% | $14,398 |
Calculation at the median wage: $24.10 × 40 h × 52 weeks = $50,128. Applicable rate: 15% (15% + 1 point per started $2/h band above $25/h). $50,128 × 15% = $7,519 (minimum $2,500 per hire).
Wages by region
| Region | Low | Median | High |
|---|---|---|---|
| Québec (province) | $16.60 | $24.10 | $34.61 |
| Montréal | $16.60 | $22.00 | $32.54 |
| Capitale-Nationale | $20.40 | $27.00 | $35.00 |
| Montérégie | $18.75 | $23.50 | $32.76 |
| Laval | $16.60 | $22.00 | $33.65 |
Source: Job Bank, NOC 64409, hourly wages updated November 19, 2025 (reference period 2023-2024; some regions: 2024 estimate), accessed October 30, 2026. Fee calculated with the Enterpoint scale v1, before supplements.
What we check
- Real experience in comparable duties (specific questions, references)
- Diplomas, cards or certificates required for the role
- Availability, accepted shifts and work location
- Authorization to work in Canada (declared by the candidate)
FAQ
How much does it cost to hire a customer service representative?
At the Québec median wage, about $7,519 per hire. Nothing to pay unless you hire.
Does the candidate pay anything?
Never. The service is free for candidates.
What if the person leaves?
90-day replacement guarantee (180 days with the supplement), per the written agreement.
Do you recruit outside Québec?
No. We serve Québec employers only.
Related roles
Cities where we recruit this role
Our terms
From 15% of the annual base salary. +1 point per started $2/h band above $25/h. Minimum $2,500. Nothing to pay unless you hire. No fees for candidates. 90-day replacement guarantee. Payment by direct deposit only, within 15 days of the start date.